[Last updated January 2023]

This privacy policy sets out how CareerHQ handles your personal information. CareerHQ complies with Australian privacy legislation.

We collect, hold, use and disclose personal information to carry out career analysis and guidance to help you achieve your future goals. At all times we try to only collect the information we need for the particular activity we are carrying out. These activities include:

• review and analysis of historical and aspiration career information to provide you with appropriate feedback
• review and analysis of responses to directed questionnaires to provide you with appropriate feedback
• sending you informative updates on our activities, or particular events or information that may be relevant to you
• sending or directing you to useful resources
• identifying potential roles that may be of interest

Staying Anonymous

You can browse this website anonymously. However, if you would like to take advantage of our services, you will need to identify yourself to us and at that point we will collect your personal information.

Collecting personal information

The main way we collect personal information about you is when you give it to us, for example:

• when you contact us
• when you submit information to our website
• when you ask for access to information we hold about you 

You agree that we may retain any of your personal information, although we are not obliged to do so in the event that you have not accessed your information for more than three years.

You should regularly review your personal information to ensure it remains current and accurate so that we have the best opportunity to help you.

Collecting sensitive information

We do not actively collect sensitive information about you, including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history, however we do recognise that you may provide some of that information in response to directed questions.

How we use Cookies and other identifiers

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.

The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our websites to improve your user experience and the quality of our services. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer. To find out how to opt out of tailored advertising please check the options available here - http://www.networkadvertising.org/choices/.

Social Networking Services and links to other websites

We may provide links to other websites or use social networking services such as Twitter and Facebook to communicate with the public about our work. These sites have their own privacy policies. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.

Security and overseas recipients

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you. Our internal procedures may include:

• risk assessment of misuse, interference, loss, and unauthorised access, modification or disclosure of your information
• background tracking and records of changes made to your personal information

Our data is currently hosted by Liquid Web data centres in Michigan, United States of America.

Disclosure

The information that we collect about you is used only for the purpose of providing you with services that may assist your future career development. We do not publish your personal information or provide it to third parties.

Our Career Guidance experts will have access to the information that you have provided (including any sensitive information) for the purpose of providing you with feedback and guidance to enhance your career prospects.

We do not use data processing houses overseas. However, we may use technical assistance located in another country and the people providing that assistance may be able to access your personal information in the course of providing services to us. We require those providers to comply with our privacy obligations.

Accessing and correcting your personal information

All of the information we collect about you is accessible by you when you login to your account. You have the ability to amend or correct that information when you login. The only information you do not have the ability to change are reports generated in response to completion of questionnaires or personality profiles.

Problems?

If you have any concerns about our use of your personal information, please write to support@careerhq.com.au and let us know what the problem is. We will respond to your concerns within 30 days.

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.

How to contact us

You can contact us at:

Email:
support@careerhq.com.au

Postal Address:
PO Box 1003
Moss Vale NSW 2577,
Australia