Information & Communication Technology
Cloud Support Engineer
Cloud support engineers assist users and clients with online software platforms.
What does a Cloud Support Engineer do?
Cloud support engineers assist both external clients and internal business teams with troubleshooting issues and setting up online applications, data storage and software in the cloud.
As a cloud support engineer, you would:
- discuss with clients or users to find out what problems they are encountering or what solutions they need such as data storage
- suggest one or more software or storage solutions to meet business requirements
- troubleshoot technology issues users are experiencing
- upgrade software or hardware as appropriate
- provide detailed feedback to IT solutions architects on problems being experienced by users
- manage multiple customer queries at a time
- advise on the integration of new products into the existing IT system
- assist users on restoring lost data
- maintain awareness of changes in technology and new and emerging software solutions.
Key skills and interests
To become a cloud support engineer, you would need:
- an expansive knowledge of major cloud softwares
- able to make informed decisions about a wide range of complex business and technical issues
- analytical and problem-solving skills
- a logical and methodical way of working
- to be able to clearly explain complex IT solutions in non-technical language
- the ability to work as part of a team or independently
- good communication skills
- a commitment to ongoing learning of IT knowledge and skills.
Working hours and conditions
Most cloud support engineers work full-time. However, you may also work a regular number of hours per week, but outside of a typical 9-to-5 schedule. Because computer support is important for businesses, many support specialists must be available at all hours, usually on a roster system.
You could be based in an office or at home. You may work on site in your client's office or travel between company sites.
How to become an Cloud Support Engineer?
To become a cloud support engineer you would usually need to complete a bachelor's degree in computer science, software engineering, or a related area such as engineering with a specialisation in computer systems.
Entry into degree courses usually requires a senior secondary school certificate or equivalent. English, maths and computing would be appropriate subjects to study prior to university.
A post-graduate qualification in computer science may increase your chances of a role in this occupation.
Employment of cloud support engineers is projected to grow faster than the average for all occupations.
Cloud support engineers are likely to see more opportunities because of an increase in the number of products and services that now required cloud computing and data storage, and need to interface with existing computer systems.
Cloud support engineers often work in larger technology businesses or specialised software companies offering online platforms. As more companies move their businesses to an online offering, a larger number of roles will be available for cloud support engineers.