Government & Defence
Loss Prevention Officer
Loss prevention officers monitor online buying for fraudulent purchases or fake sellers.
What does a Loss Prevention Officer do?
Loss prevention officers track online buying behaviours for suspicious transactions. They also check sellers are legitimate and their products are genuine.
As a loss prevention officer your duties could include:
- monitoring suspicious buyer behaviour
- determining authenticity of goods
- examining customer complaints
- investigating and assessing exact chain of events from marketplace seller to goods being received
- determining if police or legal intervention is necessary
- interviewing or corresponding with claimants, sellers, police, or other relevant parties to determine any compensation
- analysing the information gathered, and report findings and recommendations
Key skills and interests
To become a loss prevention officer, you would need:
- excellent observational skills
- good investigative and interviewing skills
- a thorough knowledge of basic legal issues
- strong computer research skills
- the ability to keep information confidential
- sound judgement
Working hours and conditions
In a full-time job you would work standard hours, Monday to Friday. You may need to monitor suspicious online behaviour at irregular hours on occasions.
You would work in an office or from home but may spend some time travelling to gather information.
How to become an Loss Prevention Officer?
To become a loss prevention officer you usually have to complete a VET qualification in investigative services.
Increasingly, these types of roles require a bachelor’s degree and/or professional industry training. A degree in cyber security, supply chain management or commerce would be appropriate.
Some employers may require a Criminal History Check.
Employment of loss prevention officers is projected to grow about as fast as the average for all occupations.
Demand for loss prevention officers will continue to grow as a result of increased online shopping and security concerns, and a stronger consumer appetite for high end goods. Strong competition can be expected for jobs.