Hospitality & Tourism

Reservation Clerk

Reservation clerks make and confirm bookings for accommodation and transportation.

  • Entry-level education

    Junior secondary school certificate or equivalent

  • Job outlook

    1 2 3 4 5

What does a Reservation Clerk do?

Reservation clerks make and confirm bookings for accommodation and transportation.

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Work activities

As a reservation clerk, you would:

  • respond to questions about rates, timetables or itineraries
  • answer enquiries over the phone
  • process payments over the phone and in person
  • check availability using a computer booking system
  • issue tickets where necessary
  • deal with multiple customers at the same time
  • deal with customers whose first language is not English.
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Key skills and interests

To become a reservation clerk, you would need:

  • the ability to handle multiple requests at once
  • good verbal communication skills
  • a high level of organisational ability
  • to be accurate and detail oriented
  • excellent customer service skills
  • good IT skills.
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Working hours and conditions

Working Hours

As a reservation clerk, you would work a standard number of hours per week. Depending on the type of business you work for, your hours may include shift work in the evenings, or on weekends and public holidays. Part-time work is often available

Conditions

Reservation clerks spend long periods sitting. You would use a headset for telephone calls. Your employer may require you to wear a uniform if you are in public view.

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How to become an Reservation Clerk?

Entry Level Education

No formal qualifications are required to work as a reservation clerk. You would get some training on the job. Your personality and people skills would be important, along with excellent communication and IT skills.

Previous experience of working with people in a customer service role could also be helpful.

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Job outlook

  • 1 2 3 4 5

Employment opportunities for reservation clerks are projected to grow slower than the average for all occupations.

Increased travel is expected to result in increased demand for accommodation and travel bookings. However, this will be offset by the increased use of online booking and reservations systems and the ability of individuals to do work previously done by reservation clerks.

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