Administration & Office Support


Receptionists act as the first point of contact in an organisation, greet people, answer phones, and provide general company information.

  • Entry-level education

    Junior secondary school certificate or equivalent

  • Job outlook

    1 2 3 4 5

What does a Receptionist do?

Receptionists act as the first point of contact in an organisation, greet people, answer phones, and provide general company information.


Work activities

As a receptionist, you would:

  • greet visitors and clients
  • check visitors in, give out security passes, and escort visitors inside the company
  • inform other employees of visitors’ arrivals or cancellations
  • answer enquiries in person, by phone, mail or by email
  • operate telephone systems to answer and direct calls
  • provide or send out company information
  • copy, file, and maintain paper or electronic documents
  • manage meeting room booking systems
  • order stationery and office supplies
  • provide refreshments
  • keep the reception area tidy.

Key skills and interests

To become a receptionist, you would need:

  • a friendly and outgoing personality
  • smart personal presentation
  • good verbal and written communication skills
  • the ability to be polite but firm when dealing with difficult, impatient or upset people
  • good organisational skills
  • basic IT skills
  • the ability to work neatly and accurately.

Working hours and conditions

Working Hours

As a receptionist you would usually work a standard number of hours per week, although you may start early or finish later depending on the nature of your business. Part-time work is usually available.


Your time would be spent mainly seated at a desk. You may need to carry heavy items such as trays or refreshments or stock deliveries.

Your company may provide you with a uniform.


How to become an Receptionist?

Entry Level Education

You can work as a receptionist without formal qualifications. You would get some training on the job. Your employment prospects may be improved if you have qualifications. such as a VET qualification in business, business administration or a related field. Some employers will prefer you to have a good standard of academic achievement in english and mathematics. IT skills, such as word processing, and the ability to use the internet and email, will also be helpful.


Job outlook

  • 1 2 3 4 5

Employment of receptionists is projected to decline slightly.

The most growth is expected in industries that are growing strongly, such as healthcare.

Employment growth in other industries may be slower as organisations continue to automate or consolidate administrative functions. In addition, organisations will increasingly adopt new technology, such as automated phone and online systems, further reducing the need for receptionists.



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