Call Centre & Customer Service
Checkout supervisors (retail supervisors) manage and supervise the operations and workers of retail and supermarket checkout cashiers.
Junior secondary school certificate or equivalent
What does a Checkout Supervisor do?
Checkout supervisors (retail supervisors) manage and supervise the operations and workers of retail and supermarket checkout cashiers. They schedule appropriate workers and ensure that customers are met with strong customer service, efficiency and ethical standards.
As a checkout supervisor, you would:
- organise checkout operators and cashier work schedules to ensure proper staff is scheduled during busy and quiet sale times
- provide helpful and efficient customer service and model appropriate behaviour for all staff
- select and train checkout staff, ensuring that they provide strong customer services and act efficiently at checkouts
- coach workers on how to deal with special circumstances including theft, complaints, returns, exchanges, coupons, special offers, etc.
- evaluate returned items to ensure they meet the standards and regulations of store policy on refunds and exchanges
- handle and resolve customer complaints or discrepancies with prices at checkout counters and throughout the store.
Key skills and interests
To become a checkout supervisor, you would need:
- good communication skills
- good customer service skills
- enjoy clerical and administrative tasks
- able to work quickly and accurately
- confidence in handling money.
Working hours and conditions
Typical hours vary weekly depending on the type of employer and hours of operation. Part-time work may be available.
Checkout supervisors typically work at checkout counters, in back offices or on sales floors. Based on the various types of stores and companies, you may be required to stand or sit for long periods of time.
How to become an Checkout Supervisor?
Entry Level Education
You can work as a retail supervisor without formal qualifications. Skills are usually developed through on-the-job training or in-house courses following recruitment as a sales assistant or checkout operator and advancement to supervisory and management positions.
You can also become a retail supervisor through a traineeship in retail management. Entry requirements may vary, but employers generally require junior secondary school certificate or equivalent.
Employment of checkout supervisors is projected to grow slower than the average for all occupations.
Employment growth will be limited by advances in technology, such as a rise in the number of self-service checkouts in retail stores and increasing online sales, which decrease the need for checkout operators, and therefore, supervisors.
Job opportunities should continue to exist because of the need to replace the large number of workers who leave the occupation for a variety of reasons each year.