Call Centre & Customer Service


Cashiers handle payments from customers purchasing goods and services.

  • Entry-level education

    Junior secondary school certificate or equivalent

  • Job outlook

    1 2 3 4 5

What does a Cashier do?

Cashiers handle payments from customers purchasing goods and services.


Work activities

As a cashier, you would:

  • receive payment by cash, cheque, credit cards, vouchers, or automatic debits
  • issue receipts, refunds, credits, or change due to customers
  • assist customers by providing information and resolving their complaints
  • establish or identify prices of goods, services or admission, and tabulate bills using computer systems, cash registers, or optical price scanners
  • greet customers entering establishments
  • answer customers' questions, and provide information on procedures or policies.

Key skills and interests

To become a cashier, you would need:

  • an aptitude for clerical and administrative tasks
  • the ability to work quickly and accurately
  • confidence in handling money
  • good communication skills
  • good customer service skills.

Working hours and conditions

Working Hours

Most cashiers are employed on a part-time or casual basis. Shift work and irregular hours may be involved.


Most cashiers work indoors, usually in retail establishments such as supermarkets, department stores, movie theatres, and restaurants. In most workplaces you will need to use computer systems for sales or payment processing.


How to become an Cashier?

Entry Level Education

You can work as a cashier without formal qualifications. You would receive training on the job.

You can also become a cashier through a traineeship in retail services. Entry requirements may vary, but employers generally require junior secondary school certificate or equivalent.


Job outlook

  • 1 2 3 4 5

Employment of cashiers is projected to start to decline given changes in technologies and shopping habits.

Employment growth will be limited by advances in technology, such as a rise in the number of self-service checkouts in supermarkets and increasing online sales, which decrease the need for cashiers.

Job opportunities should be available due to the need to replace the large number of workers who leave the occupation for a variety of reasons each year.


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