Transport & Logistics

Postal Service Worker

Postal service workers sell postal products and collect, sort, and deliver mail.

  • Entry-level education

    Junior secondary school certificate or equivalent

  • Job outlook

    1 2 3 4 5

What does a Postal Service Worker do?

Postal service workers sell postal products and collect, sort, and deliver mail.


Work activities

As a postal service worker, you might:

  • distribute incoming mail from postal trucks
  • sort incoming letters and parcels into order for post boxes or delivery rounds
  • operate mail handling equipment
  • process wrongly addressed, undelivered and re-directed mail
  • deliver mail on foot, by motorbike or by delivery van
  • sell stamps and other retail postal products
  • get customer signatures for registered, certified, and insured mail.

Postal service workers work for Australia Post, and either sort or deliver mail, or serve in retail postal outlets.


Key skills and interests

To become a postal service worker, you would need:

  • a good level of physical fitness
  • reliability and honesty
  • to be friendly and courteous
  • attention to detail
  • good time management skills
  • good reading, writing and maths skills
  • good teamwork skills
  • the ability to do repetitive tasks quickly and efficiently
  • able to lift up to 16kg.

Working hours and conditions

Working Hours

In a full-time job you would work a standard number of hours per week, Monday to Friday. Some retail postal outlets also open on Saturday mornings. Part-time work may be available.


Postal counter workers work in retail outlets and are required to stand for long periods. You would be provided with a uniform.

Postal delivery workers may walk, or ride a bicycle or motorcycle in all weather conditions. To become a motorcycle postal worker, you must weigh less than 100kg. You would be provided with a uniform, including all-weather protective clothing, and footwear. For all motorised delivery and driving roles you would need a current drivers' licence, and may also need to pass a motorcycle riding ability test.


How to become an Postal Service Worker?

Entry Level Education

You do not need any specific qualifications to become a postal service worker. Applicants should have a good command of English, be at least 18 years old and be able to readily lift 16kg.

There are a variety of sorting, delivery and retail customer service roles available if you want to become a postal service worker. Australia Post has comprehensive information on their website.


Job outlook

  • 1 2 3 4 5

Overall employment of postal service workers is projected to decline.

Email has seen a marked decline in the amount of letters being sent by mail. Automated sorting systems and associated technologies have led to less need for employees in sorting and dispatching roles. There is strong growth in parcels, but this is not enough to offset the decline in other areas. The need to replace workers will result in some job openings, although very strong competition can be expected as the number of applicants typically exceeds the number of available positions.


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