Hospitality & Tourism
Café workers perform a variety of customer service, food preparation, and cleaning duties in eating and drinking establishments.
Junior secondary school certificate or equivalent
What does a Cafe Worker do?
Café workers perform a variety of customer service, food preparation, and cleaning duties in restaurants, cafeterias, and other eating and drinking establishments.
As a café worker, Your main duties could include:
- serving food and drinks
- giving advice about food content and menu choices
- handling raw and cooked food safely
- working quickly and accurately to maximise sales
- keeping the eating and serving areas clean and tidy
- operating the till - taking cash and card payments and giving out change and receipts
- operating vending machines such as coffee-makers
- refilling hot food containers and self-serve stations
- handling customer enquiries, comments and complaints
- clearing tables, dishwashing and other cleaning duties.
Depending on the type of outlet, for example in smaller sandwich shops, you may prepare all food and drinks. In fast food restaurants you would normally also be trained to do basic cooking or re-heating.
Key skills and interests
To become a café worker, you would need:
- a welcoming, friendly and polite manner
- good customer service skills
- the ability to work as part of a team
- flexibility to cover for sickness and holidays
- high standards of personal hygiene
- the ability to work under pressure.
Working hours and conditions
Full time work is available and part time and seasonal work are both common for cafe workers. This may include evenings, weekends and split-shifts.
Restaurants and kitchens can be hot, noisy and very busy, and you would be on your feet for long periods.
You would need a high level of personal hygiene and a smart appearance. Your employer may provide a uniform.
How to become an Cafe Worker?
Entry Level Education
You don’t usually need any particular qualifications to become a café worker. Previous experience in hospitality, catering or customer service would give you an advantage. VET qualifications in food preparation, food service or hospitality may be useful.
Overall employment of food and beverage workers is projected to grow about as fast as the average for all occupations. Employment growth, however, will vary by specialty.
As a growing population continues to dine out, purchase take-away meals, or have food delivered, more restaurants, particularly fast-food and casual dining restaurants, will open, increasing demand for food and beverage serving workers, including fast-food workers.