Call Centre & Customer Service

Car Rental Officer

Car rental officers handle all the administration and enquiries involved with renting vehicles to businesses and the public.

  • Entry-level education

    Senior secondary school certificate or equivalent

  • Job outlook

    1 2 3 4 5

What does a Car Rental Officer do?

Car rental officers handle all the administration and enquiries involved with renting vehicles to businesses and the public.

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Work activities

As a car rental officer, your work would generally include:

  • dealing with customer enquiries about the availability and cost of vehicles
  • taking bookings and explaining the terms of rental or leasing agreements
  • completing paperwork with the customer and taking payments
  • showing customers to their vehicle and pointing out any bumps, scrapes or special features
  • checking mileage and inspecting for damage when vehicles are returned
  • providing ongoing service and sales support, if you deal with regular business leasing accounts.
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Key skills and interests

To become a car rental officer, you would need:

  • excellent customer care and communication skills
  • a basic understanding of cars
  • sales skills
  • the ability to deal with complaints in a professional manner
  • good organisational and time management skills
  • accuracy and attention to detail.
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Working hours and conditions

Working Hours

In most full-time jobs you would work 35 to 40 hours a week. You may need to work shifts if you work for one of the larger car hire companies that provide a 24-hour service at major airports.

Conditions

You would be based in an office, but may spend some of your time moving vehicles that have been returned. Many employers would provide a uniform.

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How to become an Car Rental Officer?

Entry Level Education

You will not usually need any particular qualifications, although employers would expect you to have a good standard of general education. This would normally include English and maths.

It would be an advantage if you have previous experience of customer service, office administration or sales work.

Car rental officers require a drivers’ licence and a good driving record.

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Job outlook

  • 1 2 3 4 5

Job opportunities for all categories of salespersons and retail officers, including car rental officers, are expected to show little or no growth.

Employment in this category overall fell markedly in the last 5 years.

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