Call Centre & Customer Service

Cruise Ship Steward

Cruise ship stewards provide onboard services to ensure the safety and comfort of cruise line passengers.

  • Entry-level education

    Junior secondary school certificate or equivalent

  • Job outlook

    1 2 3 4 5

What does a Cruise Ship Steward do?

Cruise ship stewards provide onboard services to ensure the safety and comfort of cruise line passengers. Cruise ship stewards are also known as cabin stewards.

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Work activities

As a cruise ship or cabin steward, you would:

  • show passengers to their cabins upon embarkation
  • take room service orders
  • clean cabins, including changing linen, vacuuming, making beds or replacing toiletries
  • replenish mini bar items and add them to customer's bills
  • work in other areas of the ship, such as the bar or restaurant, as necessary
  • deal with guests’ queries and complaints
  • take part in on-board emergency and safety drills.
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Key skills and interests

To become a cruise ship steward, you would need:

  • a friendly personality
  • excellent interpersonal and communication skills
  • good teamwork skills
  • neatness in your personal appearance at all times
  • attention to detail
  • the ability to work under pressure and within tight timeframes
  • to adapt easily to an irregular lifestyle
  • to be able to cope with the physical demands of the job.
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Working hours and conditions

Working Hours

Cruise work can be seasonal, and many cruise ship staff are employed on a contract basis, for a fixed time period. As a cruise ship is operational 24 hours a day, you would work in shifts which would include evenings, weekends and holidays. Shifts can be long, without much time off in between.

Conditions

On board a cruise ship, accommodation is compact and shared with other staff. You may be required to remain in the staff area of the ship during your time off. You would wear a uniform whilst working.

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How to become an Cruise Ship Steward?

Entry Level Education

You may work as a cruise ship steward without formal qualifications. Qualifications and/or relevant experience in the hospitality or customer service industry would be advantageous.

Once accepted for a position you would need to obtain a Certificate of Proficiency from the Australian Maritime Safety Authority and hold a Maritime Security Identification Card (MSIC) prior to embarkation. You must be at least 18 years old, and pass a medical and relevant safety training.

www.amsa.gov.au

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Job outlook

  • 1 2 3 4 5

The availability of positions as cruise ship stewards depends on the number of ships operating in and out of Australia and staff turnover.

While the cruising industry is growing at a rapid rate, non-specialist staff are often sourced from overseas ports rather than from Australia, in order to lower overall employment costs.

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