Hospitality & Tourism
A lodging / hostel manager plans, directs, or coordinates activities of an organisation that provides lodging and other accommodation.
Junior secondary school certificate or equivalent
What does a Lodging/Hostel Manager do?
A lodging / hostel manager plans, directs, or coordinates activities of an organisation or department that provides lodging and other accommodations.
As a lodging / hostel manager, you would typically:
- allocate and manage accommodation
- control rent payments and arrears
- oversee property maintenance and arrange for repairs to be carried out
- supervise catering, cleaning and maintenance staff
- look after the welfare of residents
- ensure the property complies with all health and safety regulations
- work with outside agencies, carers and parents
- make sure there is effective security, including safekeeping of keys
- manage community spaces and facilities
- deal with any problems with the buildings or tenants.
Your work will vary with the type of property and the needs of the people living there.
In supported housing, or specially adapted accommodation, residents may include homeless people, older people or those with some level of mental or physical disability. In these settings your work will include checking on residents and encouraging them to live independently. You might also arrange leisure activities and special events.
In a youth hostel setting, you would provide information on local activities and tourist attractions.
In a university college, you would be responsible for ensuring standards of behaviour, and may also be involved with the marketing of student accommodation.
Key skills and interests
To become a lodging/hostel manager, you would need:
- strong communication and listening skills
- an ability to relate to people of all types
- respect for people's privacy and lifestyle choices
- a well organised approach to work
- the ability to work autonomously
- an awareness of clients’ needs, and services you can call on.
Working hours and conditions
You’ll normally work full-time, Monday to Friday. Some jobs may involve working weekends or providing a 24-hour on-call service. Part-time or flexible work is often available.
You may need to travel between sites or live on site. You may need a drivers' licence and use of a car.
How to become an Lodging/Hostel Manager?
Entry Level Education
You can work as a lodging / hostel manager without formal qualifications. Skills are usually learnt on the job through experience in the hospitality industry. Entry to this occupation may be improved if you have hospitality management qualifications or relevant experience.
Entry to diploma and degree courses in hospitality usually requires senior secondary school certificate or equivalent.
Employment of lodging managers is projected to show little or no change.
While there is an increased need for supported housing or specially adapted accommodation, money for these types of accommodation or accommodation projects is often reliant on funding from governments or community bodies. The amount of available funding will limit the opportunities for managers to run such facilities.