Information & Communication Technology
IT Service Technician
IT service technicians install, repair and service computers and associated equipment.
What does an IT Service Technician do?
IT service technicians install, repair and service computers and associated equipment. They also build and assemble personal computers and servers, and may set up local area networks (LANs) comprising computers and other related devices.
As an IT service technician you would:
- diagnose issues with computer hardware and systems
- repair faulty hardware or associated devices
- install new computer systems
- upgrading existing hardware and software
- test systems to make sure that they are working properly
- service, repair or install other office equipment such as printers or scanners
- estimate or quote costs for the work to be done.
Key skills and interests
To become an IT service technician, you would need:
- up-to-date knowledge of computer hardware, operating systems, and commonly used software
- good practical technical skills
- excellent problem-solving skills
- a patient and organised approach
- the ability to work autonomously to strict deadlines
- communication and customer service skills.
Working hours and conditions
In a full-time job you would work a standard hours number of hours, Monday to Friday. You may need to do shift work if your employer offers out-of-hours technical cover.
As a self-employed technician, you might work at nights and on weekends, to suit the needs of your clients.
You could work as a member of an IT support team in a large organisation, on commercial contracts for an IT servicing company, or as a field technician for a computer manufacturer. You might also be self-employed and run your own PC repair and upgrade business.
In an IT support department, you would be based at an office but would move around the company to where computers and other equipment was located. As a field technician, or in your own business, you would travel to visit clients on site. You would need a current drivers' licence.
How to become an IT Service Technician?
Entry Level Education
To become an IT service technician you could complete a VET qualification in information technology or information technology support.
However, the majority of entry level roles in the IT industry now usually require an appropriate bachelor's degree. To get into these courses you usually need to gain your senior secondary school certificate or equivalent. English and mathematics would be appropriate subjects to study prior to university.
Membership of the Australian Computer Society is available to those who hold, or are working towards, suitable qualifications. There is a range of membership types available, allowing progression through the various levels as a member's career develops.
Employment of IT service technicians is projected to grow about the average for all occupations.
Remote diagnostic software will result in technicians becoming more productive, limiting overall employment growth. For example, when repairers are able to diagnose and troubleshoot problems remotely, the need for on-site service calls decreases.
In some cases, replacing computers or IT systems will be more cost-effective than having them repaired. However, computers will continue to break down and need preventive maintenance, and organisations will undertake hardware upgrades as technology advances.