Banking & Financial Services
Bank managers ensure the efficient and effective running of one or more bank branches.
What does a Bank Manager do?
Bank managers ensure the efficient and effective running of one or more bank branches. They increase sales of financial products and services and are responsible for attracting new customers. They may also manage a team of bank officers within one or more bank branches.
As a bank manger, your work would involve:
- understanding your customer base and their banking needs
- monitoring sales targets and budgets
- implementing business, marketing and sales plans
- producing management and performance reports
- assessing lending risk
- managing and motivating staff
- promoting the company's brand in the local community
- responsibility for following rules and procedures to prevent fraud
- dealing with any customer complaints
- running one or more bank branches.
Key skills and interests
To become a bank manager, you would need:
- experience in banking roles or in management roles in financial services
- excellent communication skills
- the ability to lead and motivate staff
- problem-solving and decision-making abilities
- marketing and sales skills
- strong knowledge of financial services laws and regulations.
Working hours and conditions
In a retail bank branch you would usually work standard hours, Monday to Friday. You may also work some Saturday mornings. Some out of hours work could be involved. Part-time work and job sharing may be available.
You would be based at a branch, and may need to travel regularly between branches.
How to become an Bank Manager?
Entry Level Education
Most bank managers have a degree in business, commerce or economics with a major in banking or finance. To get into these courses you usually need to gain your senior secondary school certificate or equivalent. English and mathematics would be appropriate subjects to study prior to university.
Bank managers usually have a number of years experience in lower level roles in branch banking before being promoted to management roles.
Bank managers would be required to undergo criminal record checks.
Employment of bank managers is expected to grow more slowly than the average for all occupations.
As customers increasingly use online financial services, bank have closed some branches, particularly in less populated areas. Consolidation in the financial services industry has also led to a decrease in the number of branch outlets.
However, the Australian banking industry is very strong and this will result in continuing opportunities for bank managers as banks focus on customer service and relocate branches to shopping centres and similar areas.