Hospitality & Tourism

Hotel and Resort Receptionist

Hotel & resort receptionists welcome guests, manage reservations and deal with requests that guests make during their stay.

  • Entry-level education

    Junior secondary school certificate or equivalent

  • Job outlook

    1 2 3 4 5

What does a Hotel and Resort Receptionist do?

Hotel & resort receptionists welcome guests, manage reservations and deal with requests that guests make during their stay.

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Work activities

As a hotel / resort receptionist, you would:

  • dealing with bookings by phone, e-mail, or face-to-face
  • completing procedures when guests arrive and leave
  • allocating rooms and arranging guests’ room access
  • preparing bills and taking payments
  • dealing with special requests like booking theatre tickets or making restaurant reservations
  • answering questions about what the hotel offers and the surrounding area
  • dealing with complaints or problems.

In most hotels, you would use a computerised booking system to keep details of bookings and available rooms up to date. You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest checkout.

In small hotels, your duties may include other tasks such as showing rooms and serving drinks in the bar.

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Key skills and interests

To become a hotel and resort receptionist, you would need:

  • excellent written and spoken communication skills
  • strong customer service skills
  • a friendly and professional telephone manner
  • patience and tact
  • the ability to stay calm under pressure and look after several things at once.
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Working hours and conditions

Working Hours

You would usually work shifts, which could include evenings, nights, weekends and public holidays. If you work during these times you may be paid extra. Part-time and seasonal work is often available.

Conditions

You would spend most of your time at a reception desk, using a computer and a telephone switchboard.

If you work at an offshore resort, you may live on site.

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How to become an Hotel and Resort Receptionist?

Entry Level Education

You can work as a hotel / resort receptionist without formal qualifications. You would get some training on the job. Your employment prospects may be improved if you have a VET qualification in hospitality, business, business administration or a related field.

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Job outlook

  • 1 2 3 4 5

Employment of receptionists is projected to grow about as fast as the average for all occupations.

Overall job opportunities should be good. Those with related industry work experience and good computer skills should have the best job prospects.

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