Work activities

As a hotel / resort receptionist, you would:

• dealing with bookings by phone, e-mail, or face-to-face
• completing procedures when guests arrive and leave
• allocating rooms and arranging guests’ room access
• preparing bills and taking payments
• dealing with special requests like booking theatre tickets or making restaurant reservations
• answering questions about what the hotel offers and the surrounding area
• dealing with complaints or problems.

In most hotels, you would use a computerised booking system to keep details of bookings and available rooms up to date. You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest checkout.

In small hotels, your duties may include other tasks such as showing rooms and serving drinks in the bar.