Hospitality & Tourism
Hotel and Resort Receptionist
Hotel & resort receptionists welcome guests, manage reservations and deal with requests that guests make during their stay.
-
Entry-level education
Junior secondary school certificate or equivalent
-
Job outlook
What does a Hotel and Resort Receptionist do?
Hotel & resort receptionists welcome guests, manage reservations and deal with requests that guests make during their stay.
MORE
Work activities
As a hotel / resort receptionist, you would:
- dealing with bookings by phone, e-mail, or face-to-face
- completing procedures when guests arrive and leave
- allocating rooms and arranging guests’ room access
- preparing bills and taking payments
- dealing with special requests like booking theatre tickets or making restaurant reservations
- answering questions about what the hotel offers and the surrounding area
- dealing with complaints or problems.
In most hotels, you would use a computerised booking system to keep details of bookings and available rooms up to date. You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest checkout.
In small hotels, your duties may include other tasks such as showing rooms and serving drinks in the bar.
MORE
Key skills and interests
To become a hotel and resort receptionist, you would need:
- excellent written and spoken communication skills
- strong customer service skills
- a friendly and professional telephone manner
- patience and tact
- the ability to stay calm under pressure and look after several things at once.
MORE
Working hours and conditions
Working Hours
You would usually work shifts, which could include evenings, nights, weekends and public holidays. If you work during these times you may be paid extra. Part-time and seasonal work is often available.
Conditions
You would spend most of your time at a reception desk, using a computer and a telephone switchboard.
If you work at an offshore resort, you may live on site.
MORE
How to become an Hotel and Resort Receptionist?
Entry Level Education
You can work as a hotel / resort receptionist without formal qualifications. You would get some training on the job. Your employment prospects may be improved if you have a VET qualification in hospitality, business, business administration or a related field.
MORE
Job outlook
Employment of receptionists is projected to grow about as fast as the average for all occupations.
Overall job opportunities should be good. Those with related industry work experience and good computer skills should have the best job prospects.
MORE
Other occupations in
Hospitality & Tourism
