Hospitality & Tourism
Hotel and Resort Manager
Hotel & resort managers ensure that a hotel, motel, or other type of accommodation establishment is run efficiently and profitably.
What does a Hotel and Resort Manager do?
Hotel & resort managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of accommodation establishment. They ensure that the establishment is run efficiently and profitably.
As a hotel and resort manager, you would:
- manage budgets and analyse financial information
- record and monitor accommodation statistics
- manage recruitment and training of staff
- organise and oversee building maintenance
- oversee security of the property, staff and guests
- deal with customer comments and issues
- ensure licensing laws and other regulations are followed strictly.
In a large hotels or resort, there may be a manager for each department, reporting to a general manager. In smaller hotels, the manager is likely to be more involved in the day-to-day running of the hotel.
Key skills and interests
To become a hotel and resort manager, you would need:
- excellent customer service skills
- the ability to manage staff
- good written and spoken communication skills
- the ability to communicate with people at all levels
- business skills
- tact and diplomacy.
Working hours and conditions
Your working hours will include evenings, weekends and public holidays. You will usually work shifts, including split shifts, especially as a junior manager.
Depending on the location of the property, you may live on site at the hotel or resort.
How to become an Hotel and Resort Manager?
Entry Level Education
Hotel & resort managers usually have a degree in hospitality management or a related business area. Hospitality industry employees usually start work in junior level roles, and move into managerial roles with a number of years’ experience across all areas of hospitality business. Entry to degree courses usually requires a senior secondary school certificate or equivalent.
Employment of hotel & resort managers is projected to show little or no change.
Despite expected growth in tourism and travel, fewer managers will be needed as the hotel industry shifts to building more limited-service hotels and fewer full-service properties that have separate departments to manage.
In addition, large hotel operators are streamlining operations to cut expenses, by either eliminating some managers or scaling back the total number. Chain hotels, for instance, are increasingly assigning a single manager to oversee multiple properties within a region.
Large full-service hotels, including casinos, resorts, and convention hotels that provide a wide range of services to a larger customer base will continue to generate jobs for experienced managers.