Sport, Fitness & Recreation
Gaming Worker or Croupier
Gaming workers provide gamblers with gaming services in casinos and other gambling establishments.
Senior secondary school certificate or equivalent
What does a Gaming Worker or Croupier do?
Gaming workers provide gamblers with gaming services in casinos and other gambling establishments. Croupiers shuffle and deals cards, and spin roulette or money wheels. Gaming workers and croupiers also interpret the rules of games for customers.
As a gaming worker, you may perform the following tasks:
- monitor cash given to cashiers and transactions of gaming tokens (called chips)
- deal games in accordance with casino rules, policies and procedures
- advise patrons about the rules and etiquette of games
- look out for possible incidents and settle disputes arising at gaming tables
- check gaming equipment and ensure it is in good condition
- report any missing or damaged equipment.
You would work under the supervision of a gaming manager.
Key skills and interests
To become a gaming worker or croupier, you would need:
- a polite, tactful and friendly manner
- vitality and enthusiasm
- confidence in front of an audience
- the ability to keep up your concentration and accuracy throughout your shift
- the ability to think quickly and make fast mental calculations
- the ability to deal cards and move chips quickly if you are employed as a croupier.
Working hours and conditions
You will usually work a standard number of hours per week, including shiftwork.
You would be on your feet a lot of the time.
You would be expected to be smart and well-groomed. In most casinos your employer will provide an appropriate uniform. Some of your meals may be provided.
How to become an Gaming Worker or Croupier?
Entry Level Education
You can work as a gaming worker without formal qualifications, but employers usually require junior secondary school certificate or equivalent. You would get training on the job. Your employment prospects may be improved if you have qualifications such as a VET qualification in hospitality.
Some gaming establishments may also offer traineeships in hospitality. Employers generally require junior secondary school certificate or equivalent for such traineeships.
Depending on the state in which you work, you will generally be required to complete Responsible Conduct of Gambling (RCG) training or to obtain a Casino Employee Licence. To apply for a licence, you will need to obtain a National Police Clearance, Personal Credit Report and be fingerprinted.
The number of opportunities for gaming workers is directly related to the number of casinos in operation.
New casino developments will increase the available opportunities for gaming workers and croupiers.