Sport, Fitness & Recreation
Gaming Manager or Supervisor
Gaming managers supervise and coordinate activities of workers in assigned gaming areas.
Senior secondary school certificate or equivalent
What does a Gaming Manager or Supervisor do?
Gaming managers supervise and coordinate activities of workers in assigned gaming areas. They may explain and interpret the gaming venue’s operating rules to patrons, and address service complaints.
As a gaming manager, you would:
- monitor gaming operations to ensure that house rules are followed, that regulations are adhered to, and that employees provide prompt and courteous service
- observe gamblers' behaviour for signs of cheating, such as marking, switching, or counting cards
- notify security staff of suspected cheating
- greet customers and ask about the quality of service they are receiving
- perform paperwork required for monetary transactions
- explain and interpret house rules, such as game rules or betting limits, for patrons
- maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Key skills and interests
To become a gaming manager or supervisor, you would need:
- strong verbal communication skills
- customer service skills
- able to be attuned to, and understand, people’s reactions
- able to understand and follow a range of rules and regulations.
Working hours and conditions
Gaming managers work in casinos, which may be open 24 hours. You would work a regular number of hours, on a shift or roster system. Part-time work may be available.
In Australia, gaming managers work in casinos. All of the casinos in Australia are located in state capital cities.
How to become an Gaming Manager or Supervisor?
Entry Level Education
You can work as a gaming manager without formal qualifications, but employers usually require senior secondary school certificate or equivalent. Your employment prospects may be improved if you have qualifications, such as a VET qualification in hospitality.
Increasingly, employers look for a degree in an area such as hospitality or tourism studies.
Many people become gaming managers after a period as a gaming worker, followed by promotion into a supervisory role.
Depending on the state in which you work, you will generally be required to complete Responsible Conduct of Gambling (RCG) training or to obtain a Casino Employee Licence. To apply for a licence, you will need to obtain a National Police Clearance, Personal Credit Report and be fingerprinted.
The number of opportunities for gaming managers is directly related to the number of casinos in operation.
New casino developments will increase the available opportunities for gaming managers.